Unused merchandise purchased directly from may be exchanged in original packaging with a copy of the invoice, receipt or packing slip. The item(s) must be unused and in excellent condition, in undamaged packaging. We will not accept C.O.D deliveries, nor can we replace packages lost during return shipment if proof of tracking is unavailable.

Sending in your return for exchange or refund:

If you are mailing an item back to us, first contact AEROZINE | TITANIUMfor an RA#.

Send mail to service@aerozinebike.com

Take a minute to tell us if you want an exchange or refund. Please include your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen.


Ship your return to:
  • AEROZINE | TITANIUMReturns, RA# ______
  • No.202, Sec.1, Liming Road, Taichung City 408, Taiwan R.O.C.

For exchanges, turnaround time including shipping is about two weeks, but may be longer during periods of high volume. We will send a replacement item of the same value, only. If the replacement item you want is a different value or not in stock, we will issue a refund check and notify you of this change.


TERMS OF USE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Payment shall be made by a credit card. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

We cannot guarantee product availability and products. Additionally, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Shipment of all products ordered via the Online Store is done from AEROZINE TITANIUM, in Taiwan. AEROZINE | TITANIUMuses various courier companies and customs agencies (for non-US) deliveries. AEROZINE | TITANIUMis not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time frames. The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the courier's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.

Payment of all items purchased via the Online store is credit card only. Credit cards accepted are VISA and Mastercard. We do not accept payment by Check or Money order.